Smart Call Routing
Directs patients to the right team instantly - no transfers, no confusion.
AI that picks up
like a person
Understands context, handles calls, and keeps your
clinic running - so your team can focus on care.
Answer every patient, every time
From First Ring to Resolution, Birch Handles It All
An AI workforce that learns your practice.
Expands capacity without burnout — learning your workflows, adapting to every patient, and getting smarter with use.
Works with your tools. No IT setup required.
Seamlessly connects to your EHR, calendar, and billing - secure, fast, and ready from day one.
Dialogue so natural, patients just talk.
Birch listens, understands, and acts — no menus, no scripts, no waiting. Always on, around the clock.
BIRCH DRIVES GROWTH
90%
average reduction in
time spent on calls
up to$50K/ week
Fill missed appointments
and reclaim lost revenue
40%
reduction in
staff workload
Projected impact, modeled on target workflows — not measured customer results.
Comprehensive Communication
Intuitive and authentic conversations
Support patients with immediate, personalized, and secure interactions, when it matters most.
Dermatology Appointment
Scheduling dermatology appointment
Fertility Financing Request
Benefits, coverage, and billing support
Always On. Always Reliable.
AI That Works As Hard As Your Front Staff
Instant Call Answering
Picks up every call in seconds with zero hold time.
Automated Scheduling
Books, reschedules, and manages cancellations directly in your EHR.
Billing & Payment Assistance
Answers payment questions and sends secure links automatically.
Multilingual Support
Communicates fluently across multiple languages so every patient feels understood.
Secure Integration
Syncs with your EHR, CRM, and PMS for a seamless, compliant workflow.
EVERY CHANNEL, ONE EXPERIENCE
Cross-channel support
Phone
Native speech-to-speech voice with sub-second responses — natural, empathetic dialogue that identifies itself as an AI and hands off to your team whenever needed.
Chat, SMS, and messaging
Speaks naturally across every channel, ensuring patients always feel understood with personalized responses.
Handles the details — scheduling, billing, and coordination — keeping your practice organized seamlessly.
Certified & Compliant
Birch upholds global safety standards
HIPAA, SOC 2 Type II, ISO 27001, ISO 42001 AI governance, and GDPR coverage for U.S. and EU healthcare teams — aligned with the EU AI Act transparency obligations in force since August 2026.
HIPAA Safeguards
U.S. healthcare privacy controls, BAAs, and PHI protection built into every workflow.
ISO 27001 · 42001
Certified information security management plus the ISO 42001 AI governance standard — every automation auditable and explainable.
SOC 2 Type II
Independent attestations show our PHI controls are monitored, audited, and HIPAA-aligned.
GDPR + EU AI Act
European-grade privacy protections with data residency options — and AI-disclosure transparency aligned with the EU AI Act, in force since August 2026.
Comprehensive Communication
Always be on call
Illustrative voices — examples of the outcomes Birch is designed to deliver, not statements from current customers.
“Patients reach us on the first try now. No call loops, no voicemail purgatory. My team actually smiles when the phone rings—that hasn’t happened in years.”
Practice Administrator
“It’s genuinely like adding a full-time coordinator. Payments, scheduling, recalls—it just runs. And our monthly revenue stabilized for the first time in a long time.”
COO, Fertility Practice
“Birch erased our voicemail problem. That alone changed patient satisfaction overnight.”
Dermatology
“We were exhausted. Birch gave us breathing space again. The whole day feels redesigned.”
Behavioral Health
“The phone used to pull me out of every patient interaction. Now Birch catches the noise before it reaches me. I’m finally present in the room again.”
OB/GYN
“Birch handles the calls; we handle the people. It’s the balance we were missing.”
Family Medicine
“Our front desk finally has breathing room. Birch handles the payment calls, the reminders, the follow-ups—quietly. We didn’t change our volume at all, but the day feels lighter.”
Registered Nurse
“Double bookings vanished. Follow-ups happen automatically. My mental load dropped by half.”
Metabolic Health
“Patients reach us on the first try now. No call loops, no voicemail purgatory. My team actually smiles when the phone rings—that hasn’t happened in years.”
Practice Administrator
“It’s genuinely like adding a full-time coordinator. Payments, scheduling, recalls—it just runs. And our monthly revenue stabilized for the first time in a long time.”
COO, Fertility Practice
“Birch erased our voicemail problem. That alone changed patient satisfaction overnight.”
Dermatology
“We were exhausted. Birch gave us breathing space again. The whole day feels redesigned.”
Behavioral Health
“The phone used to pull me out of every patient interaction. Now Birch catches the noise before it reaches me. I’m finally present in the room again.”
OB/GYN
“Birch handles the calls; we handle the people. It’s the balance we were missing.”
Family Medicine
“Our front desk finally has breathing room. Birch handles the payment calls, the reminders, the follow-ups—quietly. We didn’t change our volume at all, but the day feels lighter.”
Registered Nurse
“Double bookings vanished. Follow-ups happen automatically. My mental load dropped by half.”
Metabolic Health